COVID-19 Deferred Payments

Information on Ford Credit & Other Lending Institutions 


In our continuing effort to respond to our customers' concerns about their current auto financing, we along with our lending partners are happy to provide the following contact information. Please refer to your finance documents to determine who your auto loan is financed with.


For our customers who currently have vehicles financed with Ford Credit, Please visit

At the top of the web page click on the blue box in the upper left corner marked “FORD CREDIT”. In the drop-down menu click on “ACCOUNT MANAGEMENT” to create your online account. From here you can apply for payment deferrals for your next FOUR (4) scheduled payments.


For our General Bank Auto Finance customers please click on the link to apply for payment deferrals


For our CIBC Auto finance customers please call 1-877-454-9030 to discuss payment deferral options.


For our Scotiabank Auto Finance customers, please call 1-800-472-6842 to discuss payment deferral options.


For our BMO Auto finance customers please call 1-877-788-1923 or click on the link to apply for payment deferrals.


For our RBC Auto Finance customers, please call 1-877-454-9030


For our TD Auto Finance Customers - TD introduces a digital option for existing TD Auto Finance customers to request a payment deferral. Customers can access the form through the dedicated COVID-19 page on and submit a request for up to two months' payment deferral online for review; we will do our best to ensure they receive a decision by email within seven calendar days. 

Note: We recommend customers whose payments are due within seven days to call us for immediate assistance at 1-866-694-4392, Monday–Friday, 7:30 a.m.–10:00 p.m. (ET) and Saturday, 9:00 a.m.– 8:00 p.m. (ET). We apologize in advance for the wait and thank customers in advance for their patience as we work hard to address prior customers' requests, questions, and concerns.